Refund policy

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. You may also need to provide your order confirmation or proof of purchase.

To request a return, please contact us at roxannebeautyshop@gmail.com before sending anything back. We will provide return instructions and the return address if your request is approved.

Please do not send items back without contacting us first.

Damaged or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us at roxannebeautyshop@gmail.com as soon as possible. Please include photos of the item and packaging so we can review the issue and help resolve it.

Non-Returnable Items

We cannot accept returns for items that have been opened or used for hygiene reasons.

Gift cards are non-refundable.

Return Shipping

For returns due to a change of mind, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can provide instructions.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by your payment provider or bank.

If you have questions about your return or refund, please contact us at roxannebeautyshop@gmail.com.